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The original was posted on /r/onebag by /u/Feelings1ntoWords on 2025-08-05 21:02:32+00:00.

Purchased a City Pack Pro last spring, been great for daily carry as well as some lighter one-bag travel (use a Minaal carry on backpack for longer trips)

Cut to today, seeing some threads separate and light fraying where one shoulder strap joins with the bag, although rest of the bag looks brand new. (Looks like it could get worse in time) Sent a pic without even asking for replacement, just asking if this was expected normal wear and tear and for their recommendations, and they immediately responded that it will be replaced. No other questions asked. Shipment already underway.

I was already a big fan of their bags, now even more so of how they stand behind their products. We talk a lot about what companies get wrong, thought it would be nice to share a positive story.