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The original was posted on /r/microsoft by /u/teagrower on 2025-09-02 06:03:15+00:00.

The topic was discussed before, but it looks like Microsoft is firmly on a self-destruction route.

Once a rabid Microsoft fan, I am using less and less Microsoft products in my business. It was bad enough when the entire company abandoned most products in favor of Azure. But now they are not interested in anything except GenAI. And even the few offerings I keep using now have less support than a one-man shop.

A couple of weeks ago, an infrastructure cloud product I use started having UI issues, making some parts unusable. It was obviously not only my issue. A normal company would welcome bug reporting, and patch it. Not Microsoft. I had to buy their paid support in Azure, which from my experience, has gone from bad to worse.

I was surprised to discover that it wasn’t rock bottom yet: now that plan doesn’t allow filing tickets; nope, you go to their forums, and “have a priority”. OK, fine. I went to the forums and asked my question. The bug was easy to find, but to make sure, I provided screenshots and more.

A couple of users replied. One posted a bulleted reply with em-dashes which obviously had no clue what I was talking about. Another said, “YOU SHOULD USE CHATGPT-5” and got promptly deleted by someone (that’s a good thing).

Then another genius said, “are you sure you’re using <product name>?” I blew a fuse because I provided a screenshot, and I’ve been using this thing for 8 years. So yeah, I am kinda sure. The poster said, “sorry, it’s not my specialty, I’ll go ask someone who knows”, then disappeared.

Yet another one appeared. His contribution was to tell me to contact my own company! He said, “they have a dedicated support team”. Also nicely formatted patently GenAI-generated meaningless reply.

Again, it’s a bug in their product impacting thousands.

Again, I paid for the support.

And again, they don’t even bother sending people who can read. Are these people paid, and if yes, why?

What, for the love of God Almighty, is this??? Candid camera?

Microsoft used to laugh at IBM. But IBM wasn’t like this even at its worst! The only part alive is C#, all the rest is simply rotting away.

Microsoft people, if you’re listening, lay off GenAI and start taking care of your products!