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The original was posted on /r/talesfromtechsupport by /u/Passionateone96 on 2025-09-07 17:25:57+00:00.

Hello all, I work in tech support for a pretty big company. We’re tech support for the employees not the customer so one would think the callers would have more basic knowledge. Anyhoo this past week I got a call and started with my normal script which includes asking for an identification number. I barely got my greeting out of my mouth before I was cut off by an irate employee because she had been transferred to me from one of our contractor teams. In this company we have calls for certain issues outsourced to other teams as they are easier issues to fix. The contractors are not trained in the more time consuming intricate issues as they are just meant to lessen our call load on for the simple issues.

Unfortunately when we have a call que callers will hang up and call another line hoping to get there issue resolved faster. This leads to calls being transferred as usually they switch to the line for our contractors. That is what happened with….let’s call her Suzan. I answered and barely got my greeting out before she was irate and yelling over the phone. I listened and politely asked “Ma’am may I please have your id number” three times before she huffed and stated “She doesn’t even know what’s going on!”. To be honest by patience was wearing thin at this point so in a firm tone I stated “Ma’am I don’t even know who you are”. Suzan indeed did not like this and started going off again. I eventually was able to get her ID number after about five minutes of her being irate. I looked at the ticket for the call she was transferred from and couldn’t gain any good insight into the issue from it. I am dead serious when I say I listened to Suzan being irate and stating how stupid we are for the entirety of the fifteen minute call. I maybe was able to 2 minutes of talking time, eventually she got annoyed and hung up and I was left thinking about my life choices.

So moral of the story, tech support agents are supposed to be all knowing beings. Who would have thought 😐

Edit: Yes I did report the call and yes my supervisor handled it by sending it up the line