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The original was posted on /r/talesfromtechsupport by /u/speddie23 on 2025-09-08 05:55:58+00:00.

Way back at a MSP I used to work for, we were off boarding a client for another MSP and had a ticket logged with the other MSP using their general helpdesk@msp email address. It seemed they had this logged in a similar fashion on their end.

Both us and the other MSP used similar ticketing systems. When you closed a ticket, it would send a closure notification to the email address used to log the ticket. This email had the wording of “If you feel this is not completed, please reply to this email” and if this email was replied to, it would automatically re-open the ticket.

The job was complete, and we marked the ticket as complete on our side, which sent the closure notification to the other MSP. The other MSP closed the ticket on their side, which sent a closure notification to us.

This closure notification then triggered that the email had been replied to on our side, which re-opened the ticket. We then just re-closed it as already complete.

This then sent a closure notification from us to the other MSP, which re-opened the ticket on their side.

This went back and forth a few times until one of us (i think them) manually changed the email address in the ticket, so we could both finally close the tickets on each of our sides.