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The original was posted on /r/talesfromtechsupport by /u/1mAfraidofAmericans on 2025-09-11 11:48:06+00:00.

This isn’t mine, I’m not an IT guy, but my good friend is. We car pooled for years and remain friends to this day, and he tells me lots of his tales of tech support and how infuriating it can be, and how he sometimes hates people in general.

Recently, a common acquaintance was shopping around for a new laptop, and I told her to ask my IT friend who she also knew, as he’s great at indicating the kind of machine they need and that usually saves them money.

Our common acquaintance went a step further and asked him to buy it for her, and install Windows and Office and set it up for her.

After having done that for free, it should be said, he got an angry phone call from her saying that the webcam wasn’t working, and how she had specifically told him to check the webcam, and all sorts of complaints about his work.

I can only imagine he sighed, or took a deep breath and counted to ten, because he didn’t tell her to go f*ck herself or hang up, but diagnosed the problem. She said the screen was black but she could hear sound. He said:

“Remove the webcam cover.”

And I understand perfectly well why sometimes he hates people.