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The original was posted on /r/talesfromtechsupport by /u/K_Boloney on 2025-09-11 23:09:31+00:00.

I worked tech support for car dealerships for a while and will always remember this call.

A very common call we would get would require us to remote into users pcs, install a file and have them shut down and reboot their pc, not restart. If they needed to restart, I could have done that on my side but a shut down and restart can’t happen obviously as I can’t access the physical pc.

I had a call with a mother and daughter duo and after instructing them to shut down the pc I waited a minute and let them know they could turn the pc back on. I hear the mom ask the daughter from across the room to turn it on. We wait several minutes and I ask if it’s back on. She said no and asked her daughter to do it again. Several more minutes pass and I ask again. This time mom gets up and walks to her daughter and asks her again to turn on the computer. It turns out she was just turning the monitor on and off on repeat. She had only ever used laptops and just assumed the power button was the everything power button. Mom and I had a good laugh about it and went on with our days. Job sucked but the people were great.