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The original was posted on /r/talesfromtechsupport by /u/speddie23 on 2025-09-12 04:28:58+00:00.

Over Microsoft Teams:

Other department’s team leader: “[vendor] has advised they need to update [application] and has asked us to take a full backup of the server”

Me: “All good, I can take a full backup, but this will mean taking the server and hence [application] offline for up to an hour or so. Let’s arrange this for after hours”

Other department’s team leader: “No, [vendor] will charge us heavily for after hours. Can we do it at 2pm tomorrow?”

Me: “Sure. I’ve scheduled it in”

Other department’s team leader: “Thanks”

The next day

1:30pm - Me: “Hello, just a reminder I am shutting down [server] to take a backup of [application] at 2pm so [vendor] can update it. Please ensure you are out [application] by this time”

(Radio silence)

1:55pm - Me: “Hello, just a reminder I am shutting down [server] to take a backup of [application] at 2pm so [vendor] can update it. Please ensure you are out [application] by this time”

(Radio silence)

2:00pm - I shutdown the server, and start taking a full backup

2:01pm - Other department’s team leader: “Hello, [application] is not working. Please look at this urgently as we cannot work.”

Me: “Ahh, as you requested yesterday, I’ve taken it offline so I can back it up.”

Other department’s team leader: “Why didn’t you tell me it would be unavailable. If you told me this I could plan accordingly”

Me: (doubting myself if I made that clear) “hmm 1 sec”

Me: (screenshot of yesterday’s conversation, specifically around the ‘this will mean taking the server and hence [application] offline for up to an hour or so.’ part)

Other department’s team leader: “I’m not good with computers. I didn’t know that offline means that [application] would stop working.”