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The original was posted on /r/talesfromretail by /u/DisastrousTarget5060 on 2025-09-22 05:09:20+00:00.

This happened yesterday and I’m still giggling. My store happens to be a package drop off location for when drivers can’t/won’t leave a package at the customer’s door. There is a very strict rule of the customer presenting their physical government issued ID to us before we’ll give them their package. Most customers understand why this rule is in place and are fine with it. This customer was not.

Customer: walks in and sees the big sign say that they need their ID “I forgot my ID at home. If I give you my name and address, can I get my package?”

Me: “sorry, no. You need your ID”

Customer: “alright I’ll be back”

The customer didn’t seem upset when they left and I went back to cataloguing the merchandise that had been water damaged by a freak accident. About an hour later the customer returns.

Me: “Welcome back”

Customer: “Give me my package. I don’t see why you wouldn’t give me it earlier. Who else is going to have my name and address?”

Me: “It’s the rule. It’s to make sure that we’re giving the right package to the right person” I take their ID from them and go look for the package

Customer: “Are you saying that you don’t trust your customers?!”

Me: walking back with the package and confirming as I walk that the information matches “I’ve never met you and don’t know you. We just want to make sure that you’re receiving the right package.” I hand the ID back and move to scan the package out

Customer: snatches ID from my hand “well that’s just stupid and poor customer service. Now give me my package”

Me: “in a moment. I need to scan it out of our system first”

Customer: Huff’s impatiently

Me: has finished scanning out the package and gesture to the signature pad “alright last step, please sign and hit okay with the pen”

Customer: “unbelievable. What are you going to do if I refuse to sign?”

Me: "if you don’t sign, I won’t release the package " Customer: angrily signs and throws the pen down

Me: making direct eye contact with them and hitting the okay button with the pen “alright. All done. The package is all yours”

Customer: snatches the package out of my hand and stomps out the door

Boss: comes up from the back where they were dealing with the landlord over who is paying for the water damage “did she actually ask if we didn’t trust our customers?”

Me: chuckling “yup”

Boss: shaking their head “how do you get to be an adult and still think like that?”

Me: “dunno but they’re probably also convinced that any day now a Nigerian prince is going to make them rich”