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The original was posted on /r/talesfromretail by /u/Complex_Dimension573 on 2025-10-18 22:40:00+00:00.

This is my first job in retail, and I’ve only been working there for a week and a half. Today, I was on tills, which I usually love, but at the end of the day, I was called on tills.

A woman in her maybe late sixties came up to my till and immediately made a point of telling me that she didn’t want a hole to be made in the sweater she was buying from the security tag in quite a harsh tone.

My security tag remover wasn’t working so I had to ask a colleague - the customer giving me a dirty look. Then when I got the sweater back, I was about to fold it, and then she snatched it from me to inspect whether I had made a hole in the sweater sleeve.

I do the payment thing as she checks it, and give her the receipt. She looks at me all annoyed and tells me off for not folding her sweater even though she had snatched it away from me.

Then, she asks to talk to my manager as she said my service was terrible. My manager was walking by at the time and asked what the problem was, and the woman explains it in a way that sounds like it was my fault she wouldn’t let me fold it. I quietly told my manager what actually happened, and after all that, the woman didn’t even let me fold her sweater.

I was pretty pissed off as I am quite sensitive and the remaining customers saw, and were quite nice with me due to the situation. My first rude customer, everybody.