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The original was posted on /r/talesfromtechsupport by /u/dandy_g on 2025-10-29 10:52:43+00:00.

Two classic stories of user not understanding how things work.

Many moons ago I was working at a small printing company as an in-house web developer/sysadmin/IT tech.

That day I was asked to install a new display for the front desk/customer support person. As I was fiddling with cables under the desk, she asked: Will you also move over my desktop background and desktop icons to the new display?

Trying hard to hold back laughter, I replied: Sure thing, but it will take some time.

Just another one of those days to remember and smile.

Another interesting one with same person was when she called me over with a complaint about her keyboard not working anymore. She needed to input order details into the order management software so it was an emergency.

I walked up and asked to show the issue. She was frantically hitting the numpad keys and said: See?! The keys stopped working!

I glanced at the keyboard indicator LEDs, hit the NumLock key and said: Try now!

She was taken aback by the easy fix but didn’t understand who needs that stupid feature on a keyboard. Then I tried my best to explain the lock key functions. Needles to say, ScrollLock went completely over her head.

On the positive side, I got a big chocolate bar out of the ordeal because she thought she had broken the keyboard and was thankful for easy solution and extra education.