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The original was posted on /r/talesfromtechsupport by /u/Malfeitor1 on 2025-10-31 17:07:52+00:00.

Customer gets misrouted to me in tech support saying they want to disconnect service. I inform them I’m with tech but would be happy to assist getting them to the appropriate party and ask for their phone number to get their account information. They refuse to provide it and just want me to transfer now because they keep getting misrouted. I advise that’s precisely why I need their information so I know where to transfer the call. They go back and forth with me for another minute or so as I stress to them that I can’t transfer the call until I know where to transfer it to. At which point they said “I’m just going to call back”. I once again state all I need is a phone number but they will not budge and hung up.

They waste their own time arguing and calling back. For all I know they weren’t even a customer.