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The original was posted on /r/talesfromretail by /u/diettwizzlers on 2023-09-15 08:01:13.

i work in a cookie store. this week we have one refrigerated cookie. customer complains the cookie is “too hard” (due to being 35-40°) and has chunks in it (they were strawberries. it’s a strawberry cookie). she wanted a new one, i explained every cookie of that flavor we have is the same batch and is also refrigerated. she says i’m lying and she comes here all the time and gets soft refrigerated cookies. i tell her i can’t give refund because i’m not manager but i’m the closest one to it in the store right now, offer her a diff flavor, try to work it out. min later she is dialing 911 over the damn cookie 😭 i had to hide in the back to collect myself because i was about to cry, i hate conflict. i was able to call manager and get refund, but she is still going off saying she’s gonna report me and saying i was being disrespectful. she called the cops off at least. but like, wtf? and now this is eating away at me. i know i’m not in trouble, both manager and owner are aware and are on my side. but now i can’t sleep even tho i just worked 11 hours. i can’t believe the audacity and also how she was so okay with being that rude to me and my coworkers. i’m still shaking and nauseous. i hate customers.