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The original was posted on /r/talesfromretail by /u/vibronicpoppy82 on 2023-09-18 15:54:34.

There isn’t much to this interaction, but I feel it’s at least worth sharing.

Thanks to upper management wanting to micromanage whats available in the coolers we have at the convenience store I work at, we had to get rid of some drinks we usually stock. One of the customers who’d occasionally come in noticed there weren’t and half liter sodas she normally gets and said, “You just lost a great customer.”

It had been at least 2 or 3 months since I last saw here, and she’d, at most, spend about $8 of the sodas each time she was here. If she has that attitude when she sees we don’t have the stock she wants, I won’t sweat the loss of a single customer when others come in more frequently and spend more.

The thing is I sympathize with the pain of seeing the desired item not being in stock on shelves, but there’s also a grocery store not even a 2 minute drive from where I work she could’ve gone to for the soda.